Client Services Manager - Hybrid Job at ManpowerGroup Talent Solutions RPO, Milwaukee, WI

  • ManpowerGroup Talent Solutions RPO
  • Milwaukee, WI

Job Description

Indulge in the epitome of luxury and sophistication with Manpower Group, where flexibility, impeccable work/life balance, and an abundance of Y O U time are our hallmarks. Elevate your lifestyle with our exclusive opportunities, designed to grant you the freedom to prioritize what truly matters. We are seeking a distinguished Client Services Manager to join our elite team at Intuit. Our esteemed client, Intuit, is a prestigious global technology platform dedicated to empowering its customers and communities to conquer their most significant financial endeavors. Serving over 50 million consumers, small businesses, and self-employed individuals worldwide, Intuit is a beacon of prosperity and success. Join us and be a part of this illustrious journey. In this role, the Client Services Manager ( C S M) oversees day-to-day recruiting processes for Talent Solutions R P O clients and directly manages a team of recruiting professionals, hybrid on-site. The P D M works with a Manpower Group Talent Solutions R P O Director and Client to create and implement innovative processes. Typically, the P D M will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. Directly oversee a team of Manpower Group Talent Solutions R P O Recruiters, which may include coordination teams and any other support roles needed;

  • Work with direct reports to develop strategies and solutions to improve overall recruiting activity and client satisfaction;
  • Allocate workload and resources appropriately;
  • Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs;
  • Conduct quarterly and annual employment reviews based on scorecard performance measurements and Manpower Group Talent Solutions R P O value expectations;
  • Overall responsibility for forecasting, budgeting, and managing revenue and profitability targets;
  • Identify areas to grow the Client's scope of services to include additional Manpower Group Talent Solutions R P O and Total Talent Management offerings;
  • Maintain accountability for technology integrity;
  • Partner with Client's recruiting leadership and operational hiring managers, mid to executive level;
  • Analyze, develop, recommend, and implement recruitment strategies.
  • Work with the Client and Manpower Group Talent Solutions R P O team to develop recruiting metrics and benchmarks;
  • Develop and provide weekly and monthly reporting to Clients;
  • Understand business/organizational issues and challenges as they relate to staffing;
  • Partner with the Sales and Solutions Team to participate in sales pursuits which could include crafting R F P responses, assisting with solution design, and participating in sales meetings at Client sites;
  • Create relationships with community-based organizations and other centers of influence. Education
H S Diploma required, Bachelor's Degree in related field or equivalent experience is desired. Required Years of Experience * 5+ years minimum management experience, leading a Talent Acquisition team within an R P O, corporation, or recruitment agency * Previous account management, and client-facing experience 5 + years of experience with leading, and coaching, a staff of 25 recruiters +, strong experience with driving daily, weekly, and monthly funnel activities, and proven experience achieving goals. Must work on-site 5 days a week for the first 30 days and then work a Hybrid schedule of 3 days a week. 5 + years of experience managing a team of recruiters in a fast-paced and very high-volume setting, keeping up motivation, and working with them in challenges with A T S systems. Travel Up to 20% Required Technical/ Functional Skills
  • Track record of success working with corporations to design, implement and manage enhanced recruitment strategies for high-volume and niche recruiting
  • High sense of urgency with the ability to multi-task and prioritize in a fast-paced environment
  • Consultative approach, with the ability to manage and resolve complex client situations in an effective manner
  • Able to showcase accomplishments in process excellence through the use of metrics
  • Skilled in utilizing positive and effective people management strategies to exceed goals by leveraging team strengths
  • Financial acumen and experience managing a budget
  • Experienced in hiring and training high-performing recruitment teams
  • Experienced working with multiple recruiting-related technologies ( A T S, C R M, Sourcing software, etc.)
  • Proficient in M S Office applications, including Word, Excel, and Power Point to develop client business reviews and manage budgets Manpower Group is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We're looking for high-potential talent ready to start strong and deliver on the expectations below: * Create profitable growth by influencing your team's performance targets and putting more people to work
  • Build loyalty and deliver top-notch service leading to the strong client and candidate satisfaction ratings Apply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in your life as a member of our team. Find a career with purpose at Manpower Group. Organization: Talent Solutions R P O Salary: 82,500 - 137,500 Incentive (if applicable): Annual Scorecard; Target Incentive of 15% of Salary Benefits: Manpower Group offers a comprehensive benefits package to include Medical, Dental, Life Insurance, and Disability for Staff and Consultants, as well as 401 K. Manpower Group is an E O/ A A Employer/ Minorities/ Veteran/ Women/ Disabled/ L G B T+ Reasonable accommodation during the interview process can be provided. Contact for assistance. Pando Logic. Category: Customer Service, Keywords: Client Services Manager

Job Tags

Full time, Self employment, Worldwide, 3 days per week,

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