Call Center Representative Job at LeafGuard, East Brunswick, NJ

  • LeafGuard
  • East Brunswick, NJ

Job Description

In 1993, after years of intense product research and development, Englert, Inc. introduced the LeafGuard® brand gutter, a patented one-piece leaf debris shedding gutter system. The LeafGuard gutter system revolutionized the industry by providing an innovative one-piece system for residential and commercial application, with a lifetime, clog-free guarantee. Today, the LeafGuard brand continues to be a trusted source for quality and reliability, backed by the Good Housekeeping seal.


We are looking for an enthusiastic and self-motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. You will actively seek and engage customer prospects by providing the appropriate solutions to boost top-line revenue growth, customer acquisition levels and profitability. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers.

  • Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
  • Be knowledgeable about our company products and services.
  • Identify prospective customers, lead generation and conversion.
  • Contact new and existing customers to discuss needs.
  • Emphasize the features of products to highlight how they solve customer problems.
  • Answer questions about the products.
  • Make outgoing calls to confirm appointments.
  • Manage call outgoing call follow ups.
  • Incoming calls and responding to customers' requests.
  • Book appointments with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis.
  • Identify and escalate issues to supervisors.
  • Responsible for adapting to fast-changing guidelines with customers.
  • Educates clients by explaining procedures, answering questions, providing information.
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Keep abreast of best practices and promotional trends.

  • High school graduate or G.E.D.
  • A minimum of one year's experience in an inbound/outbound contact center are customer service is preferred.
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously.
  • The ability to type at least 30 words per minute or 10000 keystrokes both alpha and numeric is preferred.
  • Experience in providing exceptional customer service and maintaining established quality requirements.
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, communication, and negotiation skills.
  • Must have strong selling ability over the telephone.
  • Ability to overcome objections and gain customer commitment.
  • Relationship management skills and openness to feedback
  • Must be able to pass a background check.
  • Maintain reliable transportation to ensure punctuality for shifts.
  • Ability to have a flexible schedule during peak season.
  • Must also be available to work various shifts between the hours of 7:30 AM To 11:00 PM from Monday to Sunday (40 hours a week)

Soft Skills Requirements:

Active Listening, Problem Solving, Time Management, Adaptability and Confidence
  • Days of work: Saturday, Sunday, Monday, plus 2 other days within the week
  • Hours: 12pm - 9pm
  • Training: 2 weeks onsite during the week
  • Hybrid or Work From Home after 60 days
  • Salary: 20.00 per hour

Job Tags

Hourly pay, Work from home, Flexible hours, Shift work, Weekend work, Sunday, Saturday, 2 days per week,

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