Call Center Manager Job at Idaho State Job Bank, Idaho Falls, ID

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  • Idaho State Job Bank
  • Idaho Falls, ID

Job Description

Call Center Manager at AdvancedHomeServices in Idaho Falls, Idaho, United States Job Description You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Advanced Home Services has been in business for 18 years in South East Idaho, providing customers with top notch service when it comes to their plumbing, drain cleaning, and heating and air needs. We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why We Need You Because we offer state of the art customer experiences, we need a top of the line Call Center Manager who genuinely cares about the customer and are not looking for 'just a job', but a career. The Big Task You will lead a staff of Customer Service Reps who book service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks + Lead and train staff on the best ways to convert calls into booked service appointments. + Manage dispatch to ensure the right technicians are matched to every job. + Author and refine call scripts so they're clear, compelling and result in more appointments. + Become an expert of your market, know the customer needs and how best to engage them. + Monitor performance of staff, review recorded calls and advise them on how to promote sales. + Formalize a coaching and training platform that's cost effective and measurable. + Show employees how their individual contributions matter to the company's success. + Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience + Possess the ability to inspire both personal and professional growth in our team members. + Ability to provide unparalleled customer satisfaction. + Ability to drive team performance to achieve all business goals and objectives. + Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. + Be proficient using a computer and Microsoft Office application To view full details and how to apply, please login or create a Job Seeker account

Job Tags

Seasonal work,

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